Refund policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging, with all accessories included. Proof of purchase is required.

To start a return, please contact us at sales@meowcomputer.com.au.

Approved returns must be sent to:

N6 / 161 Arthur Street, Homebush West, NSW 2140

If your return request is approved, the item must be returned unopened, unused, and in its original packaging. The client is responsible for all return shipping costs and assumes responsibility for the item during transit. Returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will assess the issue and provide a suitable resolution in accordance with Australian Consumer Law.

Change of Mind Returns

Change of mind returns are only accepted if the item is unopened, unused, in its original packaging, and in resalable condition.

A 20% restocking fee will apply to approved change of mind returns. This fee covers the costs associated with inspecting, processing, repackaging, and returning the product to saleable inventory.

Original shipping costs are non-refundable, and return shipping costs are the client’s responsibility.

The 20% restocking fee does not apply where a refund, replacement, repair, or other remedy is required under the Australian Consumer Law.

Non-Returnable Items

The following items are not eligible for return due to change of mind:

• PCs (including custom-built systems)

• Gaming PCs

• Workstations

We also do not accept change of mind returns on sale items or gift cards.

This does not affect your rights under the Australian Consumer Law.

Exchanges

The fastest way to ensure you get the item you want is to return the original item (if eligible) and place a new order.

Change of mind exchanges are subject to the same eligibility requirements and restocking fee as change of mind returns.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Refunds

We will notify you once we have received and inspected your return. If approved, refunds will be processed to your original payment method within 10 business days.

For approved change of mind returns, the applicable 20% restocking fee and any non-refundable shipping costs will be deducted from the refund.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at sales@meowcomputer.com.au.