Shipping policy

At MEOW Computer, we aim to make your shopping experience simple and convenient. We offer reliable shipping across Australia, with free standard shipping on orders over $99.

Free Shipping

  • Orders over $99: Free standard shipping Australia-wide.
  • Orders under $99: Shipping fees are calculated at checkout based on your delivery location, parcel size and weight.
  • Free shipping applies to standard delivery only and may exclude certain bulky, oversized or remote-area items.
  • Additional delivery charges may apply to bulky or oversized products such as gaming desks, chairs and other large items.

Sydney Delivery

For customers within our Sydney delivery area, selected orders are delivered directly by MEOW Computer using our own delivery vehicle.

Same-day or next-business-day delivery may be available depending on your location, order timing and our delivery route.

Delivery Schedule

Monday to Friday
Our delivery vehicle generally departs around 2:00 PM, with most deliveries completed between 3:00 PM and 6:00 PM.

Saturday
Our delivery vehicle generally departs around 1:00 PM, with most deliveries completed between 2:00 PM and 5:00 PM.

Sunday
No local delivery service.

Delivery times are estimates only. Individual orders may be delivered later depending on the delivery route, traffic, weather conditions and the number of orders scheduled that day.

Safe Place & Proof of Delivery

If you are not available to receive your order, we may leave the parcel in a suitable safe location, such as:

  • Apartment lobby or reception
  • Building front desk
  • Another suitable safe place within your property or complex

Where a safe place has been authorised or is considered appropriate, MEOW Computer may take a photo of the delivered parcel as Proof of Delivery (POD).

Please note that once a parcel has been left in an authorised or suitable safe place, MEOW Computer is not responsible for loss or damage occurring after delivery.

Main Sydney Delivery Areas

Our main Sydney delivery routes currently include:

Inner West & CBD

Homebush, Burwood, Summer Hill, Redfern, Chippendale, Camperdown and selected areas of Sydney CBD.

South-East Sydney

Zetland, Rosebery, Waterloo, Mascot, Eastgardens, Kingsford, Kensington and Wolli Creek.

Evening North Route

Lane Cove, North Sydney, Macquarie Park, Epping, Rhodes and Ryde.

Other Sydney Areas

Other Sydney suburbs may be serviced by MEOW Computer depending on the delivery route, or by our selected courier partners.

Delivery availability and timing may vary by suburb and order size.

Australia-Wide Shipping

Orders outside our Sydney local delivery area are shipped using our selected courier partners.

Estimated delivery times are generally:

  • NSW: 1–3 business days
  • ACT / VIC / QLD: 2–5 business days
  • SA / WA / TAS / NT: 3–7 business days

These are estimates only and are not guaranteed. Remote and regional areas may require additional delivery time.

Order Processing

Orders are normally processed during our business hours.

Orders placed before our daily dispatch cut-off may be processed on the same business day. Orders placed after the cut-off, on weekends or public holidays will generally be processed on the next business day.

For Sydney local deliveries, the daily delivery schedule and route may affect when your order is dispatched.

You will receive tracking information once your order has been dispatched, where tracking is available.

For local Sydney deliveries, delivery updates may instead be provided directly by our team or driver.

Delivery Delays

Delivery times may be affected by:

  • Traffic and road conditions
  • Severe weather
  • Delivery volume
  • Route changes
  • Building or property access
  • Incorrect or incomplete delivery information
  • Courier delays

We will always make reasonable efforts to complete your delivery as soon as possible, but specific delivery times cannot be guaranteed.

Delivery Issues

Please ensure your delivery address and contact details are correct when placing your order. MEOW Computer is not responsible for delays caused by incorrect or incomplete delivery information.

If your parcel is delayed, damaged or appears to be lost, please contact us as soon as possible with your order number. We will work with the courier or our delivery team to investigate the issue.

For Sydney deliveries, if your order has been marked as delivered but you cannot locate it, please contact us promptly so that we can review the delivery details and Proof of Delivery where available.

Bulky & Oversized Items

Certain large or heavy products, including gaming desks, gaming chairs, monitors and other oversized items, may incur additional delivery charges even when the order value is over $99.

Free standard shipping does not necessarily apply to bulky, oversized or difficult-to-deliver items.

Any applicable additional shipping charges will be shown at checkout or confirmed with you before dispatch.

For Sydney customers, bulky items may be delivered by our own vehicle depending on the delivery area and route.

International Shipping

We currently focus on shipping within Australia.

International shipping is not available unless specifically arranged with MEOW Computer before placing an order.

Contact Us

If you have any questions about your delivery, please contact MEOW Computer with your order number and delivery details.

Our team will be happy to assist.